Disclosure Statement to Consumers

This Disclosure Statement is required by Service Alberta for all competitive energy retailers in accordance with the Province of Alberta legislation, Energy Marketing and Residential Heat Sub-Metering Regulation.

Please read this statement before you acknowledge it. Before you enter into a marketing contract for the supply of energy you should understand the following:

This contract is not an electricity or gas utility or government rebate program.
The business named in this contract may not be able to supply energy cheaper than your current utility company.
This contract can be ended only under the following conditions:

You may cancel this contract with 10 Business Days' notice by submitting a Cancellation Form through your My Account Portal. This can be done without penalty at any time throughout the Term of the contract.
If you move to another location within Alberta, you will not be responsible to buy energy under this contract.
You may cancel this contract from the day you acknowledge the contract until 10 days after a copy of the contract that you acknowledged is received by the marketer. You do not need a reason to cancel the contract. To cancel the contract, you must give notice of cancellation at the address in the contract. You may give notice of cancellation by any method that will allow you to prove that you gave notice, including mail, fax, email or by personal delivery. Under certain circumstances you may have more than 10 days to cancel the contract.

If you need more information on cancelling the contract, or if you feel you have been treated unfairly, you may contact Service Alberta at 780-427-4088. Outside Edmonton call 1-877-427-4088 toll free.